Return Policy

Free Replacement Guarantee

We will gladly offer a free replacement for any damaged, defective, or incorrect item.

Simply email us photos of the item in question, along with photos of the package it came in within 5 business days of delivery, to returns@jadeforestshop.com.

Please inspect your order immediately upon reception and contact us if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns / Refunds / Cancellations

Each item is made to order, so we unable to accept returns.

We can only offer refunds for damaged, defective, or incorrect items.

Cancellations are accepted within 4 hours of ordering.

You can always contact us with any questions at returns@jadeforestshop.com.